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SHIPPING INFORMATION
The only information (necessary for delivery) present on the package is the Sender - Recipient and Shipping Addresses.
TIMING
Orders are processed Monday to Friday, with delivery within 3-4 working days.
IF THE ITEM IS NOT AVAILABLE IN STOCK, A REPRESENTATIVE WILL CONTACT YOU TO INFORM YOU OF THE TIMEFRAME REQUIRED TO FULFILL YOUR ORDER.
DELIVERY CONDITIONS
If the customer decides to postpone the delivery or refuses the shipped goods, airock.it will charge a 30-euro fee via invoice for the opening of the storage practice and the return shipping costs to the warehouse.
Customers are advised that if the courier does not find anyone at the delivery address on the first attempt, they will leave a notice informing you that they will attempt delivery again the following day without any additional charges.
FREQUENTLY ASKED QUESTIONS
What happens if the courier delivers the package but I’m not at home?
If the customer is not at home, 2 delivery attempts will be made on subsequent working days.
IMPORTANT: Be sure to call the number on the notice to arrange delivery.
After 7 days, the package will be returned to the sender, and storage fees will apply.
What happens if the package is returned to the sender and I no longer want it?
If the responsibility is not on us (e.g., incorrect or incomplete address, refusal of the package), airock.it will refund the amount paid for the products, retaining the shipping and return costs. If the payment was made through cash on delivery, a 30-euro fee will be charged for the processing and shipping handling.
What if I’m still interested?
If you still wish to receive the package, you will need to pay the shipping costs again, which can be paid cash on delivery when the package is delivered. When purchasing on the site, make sure the details entered in the order are correct, especially your phone number and email address, where you will receive an automatic order summary and payment details.
Who is responsible if the goods arrive damaged?
The responsibility for loss or damage of goods during transport lies with the carrier, from the moment the goods are taken by the seller until they are delivered to the buyer.
What is the value of the refund?
The end consumer who receives a broken or malfunctioning product may claim from the carrier, but the carrier is only obliged to refund an amount of one euro per kilogram of weight, unless the consumer proves the carrier’s fault or negligence (in which case, a lawsuit may be necessary unless the product is insured). The consumer can also claim from the seller if the product is faulty or broken due to original defects that occurred before shipping.
Why sign “WITH RESERVATION”?
It is always advisable for the consumer, when receiving a package they suspect is damaged (perhaps due to poor packaging or lack of the company’s tape), to sign the delivery note “WITH RESERVATION,” reserving the right to check the product's integrity later. If not done, the consumer loses any right to claim damage from the seller and can only contact the carrier.
IMPORTANT!
If the consumer has signed with reservation, they must report the damage to the seller within 8 days, who must handle the damage claim with the carrier, which remains responsible. Meanwhile, the seller should replace the product for the consumer. If the consumer accepts the goods without signing with reservation, they cannot request a replacement from the seller in case of damage but must claim damages from the carrier.
IMPORTANT INFORMATION
Make sure your email inbox is not full or near its maximum capacity, and if necessary, delete some messages to receive the order summary email with payment details. Also, check the spam filter, as the confirmation email may have ended up there.
Packaging is always carefully protected with materials suited to the weight and packaging of the manufacturer, ensuring that your purchase arrives in perfect condition, intact and undamaged.
